Performance Appraisal-A Survey Of Current Practices In Services Sector

Journal Name: 
Journal of Banking, Information Technology & Management
Volume: 
Vol. 14 - No. 2
Authors: 
Author Name Designation Organization
Jenifur Majid
Abstract: 

Performance appraisals, also known as employee evaluations, are critical to the functioning of an organization as well as to the employees career growth and development.. The organization needs to rate its employees so that people can be identified to assume positions of leadership. Employees need to have their work reviewed so that they may be acknowledged and rewarded when appropriate or they could be suggested for improvement. The implementation of an effective performance appraisal programme, however, is complicated by the difficult task of obtaining a truly fair and accurate appraisal of an employee's performance. The present paper reviews performance appraisal under the view of a dire organizational need for overall effectiveness, focusing on the telecommunication sector. Four telecom players have been compared based in Jammu & Kashmir which lies in the circle C amongst the 22 telecom circles in India- BSNL, Vodafone, IDEA and Airtel, out of which three are private players except for BSNL which is a public enterprise. In this research paper an attempt has been made to assess the perception of managers as appraisees from all the three levels of management, towards the existing performance appraisal system in their organisations, so that deficiencies if any, could be identified and proper suggestions could be given.